Why aren’t my contacts being enrolled in Sequences?
Common issues and how to fix failed sequence enrolments in HubSpot workflows.
If your contacts are not enrolling as expected, check your sender setup, sequence permissions, or workflow triggers.
Common Issues
| Symptom | Cause | Fix |
|---|---|---|
| Workflow runs but contact not enrolled | Sequence sender not selected | Edit the action and select a HubSpot user as sender |
| Error message: “No permission to enrol contact” | User’s inbox not connected | Ensure the selected sender has a connected inbox in HubSpot |
| Workflow never triggers | Wrong enrolment criteria | Verify that contacts meet the trigger condition |
| Duplicate enrolment attempts | Same contact re-enters workflow | Add “Prevent re-enrolment” setting |
| Sequence not listed | Sequence owned by another user | Share the sequence or change ownership to the sender |
💡 Tip: Always test your workflow with one sample contact before activating it for live leads.