--- title: Why aren’t my contacts being enrolled in Sequences? description: Fix common problems with HubSpot contact enrolment and workflow setup for Enrol in Sequence. --- [Skip to content](https://th-digital.au/support/why-arent-my-contacts-being-enrolled-in-sequences#main-content) [Contact us](https://th-digital.au/support/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/support/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. [T&H Digital Integrations – Help Centre](https://th-digital.au/support?hsLang=en-au) 2. [Enrol in Sequence for HubSpot](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au) 3. [Troubleshooting](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#troubleshooting) 28 January 2026 # Why aren’t my contacts being enrolled in Sequences? ## Common issues and how to fix failed sequence enrolments in HubSpot workflows. If your contacts are not enrolling as expected, check your sender setup, sequence permissions, or workflow triggers. --- ### Common Issues | **Symptom** | **Cause** | **Fix** | | --- | --- | --- | | Workflow runs but contact not enrolled | Sequence sender not selected | Edit the action and select a HubSpot user as sender | | Error message: “No permission to enrol contact” | User’s inbox not connected | Ensure the selected sender has a connected inbox in HubSpot | | Workflow never triggers | Wrong enrolment criteria | Verify that contacts meet the trigger condition | | Duplicate enrolment attempts | Same contact re-enters workflow | Add **“Prevent re-enrolment”** setting | | Sequence not listed | Sequence owned by another user | Share the sequence or change ownership to the sender | 💡 *Tip:* Always test your workflow with one sample contact before activating it for live leads. - [Enrol in Sequence for HubSpot](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#main-content) - 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