--- title: Troubleshooting common issues with the ServiceM8 + HubSpot integration description: Fix common ServiceM8 and HubSpot sync problems including missing jobs or contacts. --- [Skip to content](https://th-digital.au/support/troubleshooting-common-issues-with-the-servicem8-hubspot-integration#main-content) [Contact us](https://th-digital.au/support/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/support/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#troubleshooting) 28 January 2026 # Troubleshooting common issues with the ServiceM8 + HubSpot integration ## Fix sync delays, missing contacts, or connection errors quickly. ### Common Issues | Symptom | Cause | Fix | | --- | --- | --- | | Contacts not syncing | Permissions missing | Ensure ServiceM8 admin and HubSpot Super Admin access | | Jobs not appearing | Job updates paused | Check sync status in Tradiate dashboard | | Timeline blank | Incorrect OAuth scope | Reinstall app and authorise all requested scopes | | Data outdated | Sync delay | Wait 10 minutes or refresh Tradiate connection | | Duplicate contacts | Contact created manually in HubSpot | Merge duplicates to restore sync consistency | ⚠️ *Warning:* Do not delete the integration user from HubSpot — this will break all sync connections. - [Enrol in Sequence for HubSpot](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#getting-started) - [Integrations & Usage](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#integrations-usage) - [Troubleshooting](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#billing-account-management) - [Account & Support](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#account-support) - [FAQs](https://th-digital.au/support/enrol-in-sequence-for-hubspot?hsLang=en-au#faqs) - [Notes for HubSpot Workflow](https://th-digital.au/support/notes-for-hubspot-workflow?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/support/notes-for-hubspot-workflow?hsLang=en-au#getting-started) - [Troubleshooting](https://th-digital.au/support/notes-for-hubspot-workflow?hsLang=en-au#troubleshooting) - [Account](https://th-digital.au/support/notes-for-hubspot-workflow?hsLang=en-au#account) - [Support](https://th-digital.au/support/notes-for-hubspot-workflow?hsLang=en-au#support) - [OpenSolar for HubSpot (Saular)](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#main-content) - [FAQs](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#faqs) - [Getting Started](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#getting-started) - [General Account Settings](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#general-account-settings) - [Troubleshooting](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#troubleshooting) - [Fergus Integration](https://th-digital.au/support/fergus-integration?hsLang=en-au#main-content) - [Overview](https://th-digital.au/support/fergus-integration?hsLang=en-au#overview) - [Data Sync](https://th-digital.au/support/fergus-integration?hsLang=en-au#data-sync) - [FAQs](https://th-digital.au/support/fergus-integration?hsLang=en-au#faqs) - [Calculations for HubSpot](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#main-content) - [Quick Start Summary](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#quick-start-summary) - [Integrations & Usage](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#integrations-usage) - [Troubleshooting](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#billing-account-management) - [Account & Support](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#account-support) - [FAQs](https://th-digital.au/support/calculations-for-hubspot?hsLang=en-au#faqs) - [Command Credit](https://th-digital.au/support/command-credit?hsLang=en-au#main-content) - [Overview](https://th-digital.au/support/command-credit?hsLang=en-au#overview) - [Getting Started](https://th-digital.au/support/command-credit?hsLang=en-au#getting-started) - [How to Use & Automations](https://th-digital.au/support/command-credit?hsLang=en-au#how-to-use-automations) - [Errors & Troubleshooting](https://th-digital.au/support/command-credit?hsLang=en-au#errors-troubleshooting) - [ServiceM8 for HubSpot (Tradiate)](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#getting-started) - [Workflows](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#workflows) - [General Account Settings](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#general-account-settings) - [FAQs](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#faqs) - [Troubleshooting](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/support/servicem8-for-hubspot-tradiate?hsLang=en-au#billing-account-management) - 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