Troubleshooting common issues with the ServiceM8 + HubSpot integration
Fix sync delays, missing contacts, or connection errors quickly.
Common Issues
| Symptom | Cause | Fix |
|---|---|---|
| Contacts not syncing | Permissions missing | Ensure ServiceM8 admin and HubSpot Super Admin access |
| Jobs not appearing | Job updates paused | Check sync status in Tradiate dashboard |
| Timeline blank | Incorrect OAuth scope | Reinstall app and authorise all requested scopes |
| Data outdated | Sync delay | Wait 10 minutes or refresh Tradiate connection |
| Duplicate contacts | Contact created manually in HubSpot | Merge duplicates to restore sync consistency |
⚠️ Warning: Do not delete the integration user from HubSpot — this will break all sync connections.