--- title: Saular Permissions and HubSpot Access Explained description: Learn what HubSpot permissions Saular needs, why they’re required, and how to fix access-related issues. --- [Skip to content](https://th-digital.au/support/saular-permissions-and-hubspot-access-explained#main-content) [Contact us](https://th-digital.au/support/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/support/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. [T&H Digital Integrations – Help Centre](https://th-digital.au/support?hsLang=en-au) 2. [OpenSolar for HubSpot (Saular)](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au) 3. [General Account Settings](https://th-digital.au/support/opensolar-for-hubspot-saular?hsLang=en-au#general-account-settings) 15 October 2025 # Saular Permissions and HubSpot Access Explained ## Understanding HubSpot data access and OAuth scopes for the Saular integration ### Overview Saular connects **OpenSolar** and **HubSpot** so that customer and project data can sync automatically in both directions. When installing the app, HubSpot will display a list of requested **permissions (OAuth scopes)** that Saular needs to function. This article explains what those permissions mean, why they’re needed, and what Saular does *not* access. --- ### Quick Summary - Saular requests **read and write access** to HubSpot contacts, deals, and companies so it can keep your CRM aligned with OpenSolar. - It does **not** access your marketing emails, payment data, or sensitive account credentials. - All data stays securely within HubSpot and OpenSolar — nothing is stored externally by Saular. --- ### Permissions & Their Purpose | OAuth Scope | What It Allows | Why Saular Needs It | | --- | --- | --- | | `crm.objects.contacts.read` | Read contact data | To import and update customer information from OpenSolar. | | `crm.objects.contacts.write` | Create and edit contact records | To create new HubSpot contacts when a new customer is added in OpenSolar. | | `crm.objects.deals.read` | Read deal and quote data | To track solar projects and proposals in HubSpot. | | `crm.objects.deals.write` | Create and edit deals | To automatically generate HubSpot deals when a project is created in OpenSolar. | | `crm.objects.companies.read` | Read company records | To match OpenSolar customers with their related businesses in HubSpot. | | `crm.objects.companies.write` | Update or create company records | To ensure company details stay consistent across both systems. | | `tickets` | Access service tickets | To create or sync customer service tickets for installations or maintenance. | | `e-commerce` | Access e-commerce data | To link project payments or order data if used within HubSpot. | | `media_bridge.read` | Read media assets | To display attached proposals, site photos, or system documentation within HubSpot. | 💡 *Each scope is part of HubSpot’s standard OAuth authorisation system and cannot be used to modify unrelated CRM data.* --- ### Data Security & Privacy - Saular does **not** copy, store, or sell any data outside your connected HubSpot and OpenSolar accounts. - All communication between the two systems uses encrypted, token-based authentication. - You can revoke permissions anytime in HubSpot under **Settings → Connected Apps → Saular → Disconnect**. ⚠️ *If permissions are revoked, syncing will stop until you reconnect the app.* --- ### Troubleshooting Access Issues | Problem | Possible Cause | Solution | | --- | --- | --- | | Saular not syncing data | OAuth token expired | Reconnect Saular under *Settings → Connected Apps → Saular → Reconnect.* | | Error: “Insufficient permissions” | HubSpot admin privileges removed | Ask a Super Admin to reinstall the app or grant full permissions. | | Missing attachments or project files | `media_bridge` access blocked | Reinstall Saular and confirm all permissions are accepted during install. | --- ### When to Contact Support If you’re unsure about specific access or security questions, [contact us](https://th-digital.au/contact-us?hsLang=en-au) 💬 Or use our chatbot on thdigital.au for quick guidance. 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