--- title: Why isn’t my data syncing between OpenSolar and HubSpot? description: Learn how to troubleshoot common Saular issues between OpenSolar and HubSpot. --- [Skip to content](https://th-digital.au/help/why-is-saular-not-syncing#main-content) [Contact us](https://th-digital.au/help/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo\_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/help/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. [T&H Digital Integrations – Help Centre](https://th-digital.au/help?hsLang=en-au) 2. [OpenSolar for HubSpot (Saular)](https://th-digital.au/help/opensolar-for-hubspot-saular?hsLang=en-au) 3. [Troubleshooting](https://th-digital.au/help/opensolar-for-hubspot-saular?hsLang=en-au#troubleshooting) 15 October 2025 # Why isn’t my data syncing between OpenSolar and HubSpot? ## Troubleshooting Saular issues and connection problems ### Overview If Saular isn’t syncing correctly, follow these steps to fix the most common problems. --- ### Common Issues & Fixes #### 1. Contacts not syncing **Symptom:** New OpenSolar customers don’t appear in HubSpot. **Cause:** Expired token or missing permission. **Fix:** Reconnect Saular under HubSpot → *Settings → Connected Apps → Saular → Reconnect.* --- #### 2. Deals not updating **Symptom:** Deal details differ from OpenSolar projects. **Cause:** Mapping delay or custom field mismatch. **Fix:** Check mapping settings and allow a few minutes for updates. --- #### 3. Duplicate contacts appearing **Symptom:** Multiple contacts for the same person. **Cause:** Mismatched emails between platforms. **Fix:** Standardize email addresses and merge duplicates in HubSpot. --- #### 4. Integration disconnected **Symptom:** Saular no longer listed under connected apps. **Cause:** Admin removed access. **Fix:** Reinstall the app and re-authorize permissions. --- #### 5. Nothing syncing after install **Symptom:** No new data visible in HubSpot. **Cause:** No trigger event initiated. **Fix:** Create a test project in OpenSolar to start sync. --- ### When to Contact Support If problems persist, [contact us](https://th-digital.au/contact-us?hsLang=en-au) with: - HubSpot account ID - OpenSolar account name - Problem description - Screenshot (if applicable) - [Enrol in Sequence for HubSpot](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#getting-started) - [Integrations & Usage](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#integrations-usage) - [Troubleshooting](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#billing-account-management) - [Account & Support](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#account-support) - 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