--- title: FAQs - Fergus Integration description: Frequently asked questions for the HubSpot-Fergus integration. --- [Skip to content](https://th-digital.au/help/hubspot-fergus/integration-faqs#main-content) [Contact us](https://th-digital.au/help/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo\_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/help/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. [T&H Digital Integrations – Help Centre](https://th-digital.au/help?hsLang=en-au) 2. [Fergus Integration](https://th-digital.au/help/fergus-integration?hsLang=en-au) 3. [FAQs](https://th-digital.au/help/fergus-integration?hsLang=en-au#faqs) 1 December 2025 # FAQs - Fergus Integration ## Our Frequently Asked Questions about our integration between Fergus and HubSpot ### **Does Fergus Sync create duplicate customers in Fergus?** No. The integration checks for an existing Fergus customer based on the HubSpot company. If a match is found, it updates that customer instead of creating a new one. ### **What happens if there are multiple contacts for the same HubSpot company?** Only one contact is treated as the **Main Contact** and synced to Fergus. You can control which contact this is (for example, via a “Main Contact” association label or by using the most recently associated contact). ### **Can I sync other Fergus contacts (“Other Contacts” on the customer record)?** Not at this time. Fergus’s public API only exposes the **Main Contact** and Billing Contact, so additional contacts can’t be created or managed by the integration. ### **How often does the data sync?** - HubSpot → Fergus: in real time when contacts are created or updated. - Fergus → HubSpot: either via webhooks (near real time) or a scheduled sync (e.g. every 30 minutes), depending on how your account is configured. ### **What happens if we hit Fergus’s API rate limit?** Fergus Sync respects the 100-requests-per-minute limit. If the limit is reached, requests are queued and retried so data is not lost. - [Enrol in Sequence for HubSpot](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#getting-started) - [Integrations & Usage](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#integrations-usage) - [Troubleshooting](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#billing-account-management) - [Account & Support](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#account-support) - [FAQs](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#faqs) - [Notes for HubSpot Workflow](https://th-digital.au/help/notes-for-hubspot-workflow?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/help/notes-for-hubspot-workflow?hsLang=en-au#getting-started) - 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