--- title: Customisation Options description: Details on how Fergus Sync can be extended to support custom fields, workflows, and objects, including the analysis and development process for bespoke requirements. --- [Skip to content](https://th-digital.au/help/hubspot-fergus/customisation-options#main-content) [Contact us](https://th-digital.au/help/kb-tickets/new?hsLang=en-au) [Customer portal](https://th-digital.au/customer-support?hsLang=en-au) [![TH Digital Logo\_Black](https://th-digital.au/hubfs/TH%20Digital%20Logo_Black.svg)](https://th-digital.au/?hsLang=en-au) - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) Open main navigation Close main navigation - [Tradiate](https://th-digital.au/tradiate) - [HubSpot Services](https://th-digital.au/hubspot-experts) Show submenu for HubSpot Services - [All HubSpot Services](https://th-digital.au/hubspot-experts) - [Custom API Development](https://th-digital.au/hubspot-api-development) - [Marketplace Integrations](https://th-digital.au/hubspot-api-integrations) - [HubSpot Integrations](https://th-digital.au/hubspot-api-integrations) Show submenu for HubSpot Integrations - [Service M8 - HubSpot](https://th-digital.au/servicem8) - [Fergus - HubSpot](https://th-digital.au/fergussync) - [Pylon - HubSpot](https://th-digital.au/pylon) - [AroFlo - HubSpot](https://th-digital.au/hubspot-aroflo-integration) - [OpenSolar - HubSpot](https://th-digital.au/hubspot-and-opensolar-integration) - [Calculations for Workflows](https://th-digital.au/hubspot-calculations) - [SolarQuotes - HubSpot](https://th-digital.au/hubspot-solarquotes) - [Enrol in Sequence](https://th-digital.au/hubspot-enrol-in-sequence) - [Address Finder](https://th-digital.au/addressfinder) - [Get your own integration](https://th-digital.au/hubspot-api-development) - [Our Work](https://th-digital.au/our-work) - [About](https://th-digital.au/company) - [Partner With Us](https://th-digital.au/partner) - [Contact us](https://th-digital.au/help/kb-tickets/new) - [Customer portal](https://th-digital.au/customer-support) How can we help you? - There are no suggestions because the search field is empty. 1. [T&H Digital Integrations – Help Centre](https://th-digital.au/help?hsLang=en-au) 2. [Fergus Integration](https://th-digital.au/help/fergus-integration?hsLang=en-au) 3. [FAQs](https://th-digital.au/help/fergus-integration?hsLang=en-au#faqs) 1 December 2025 # Customisation Options While Fergus Sync covers the most common customer data needs out of the box, every business works a little differently. If your workflow requires additional fields, processes, or objects to be kept in sync, we can **custom-build enhancements** to align the integration with your operational requirements. ### What we can customise Examples include: - Additional fields mapped between HubSpot & Fergus - Rules for selecting or managing the Main Contact - Syncing more Fergus entities (e.g., jobs, quotes, invoices, line items) - Custom automation triggers from either system - Advanced logic for merging or deduplicating customers and contacts If Fergus exposes it via API\*\*, we can integrate it.\*\* If HubSpot stores it\*\*, we can sync it.\*\* --- ### How custom development works Our customisation projects follow a clear delivery process: 1. **Business Analysis** We document your current process, friction points, and desired future flow across both systems. 2. **Data Mapping** We define how information should translate between HubSpot and Fergus — fields, objects, relationships, and sync rules. 3. **Development** Our integration engineers build and configure the enhancements to match the approved specifications. 4. **Testing** We run functional and API testing to ensure the sync works reliably in all scenarios. 5. **User Acceptance Testing (UAT)** You review the changes in a safe test environment and validate that the workflow matches your business needs. 6. **Go Live** We deploy the customisation to production with monitoring and support during the initial rollout. --- ### Why customise? - Reduce manual data entry even further - Maintain accuracy across more parts of your operation - Improve job scheduling, quoting, invoicing, and follow-up workflows - Ensure HubSpot remains your single source of truth as you scale **Reach out to us [HERE!](https://th-digital.au/support/kb-tickets/new?hsLang=en-au)** - [Enrol in Sequence for HubSpot](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#main-content) - [Getting Started](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#getting-started) - [Integrations & Usage](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#integrations-usage) - [Troubleshooting](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#troubleshooting) - [Billing & Account Management](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#billing-account-management) - [Account & Support](https://th-digital.au/help/enrol-in-sequence-for-hubspot?hsLang=en-au#account-support) - 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